Support
Support
Something not working, or a question the game does not answer? Email is the way in.
There is no contact form here on purpose: this site is a set of static pages with nothing behind them, so a form could not deliver your message. The mailbox below is monitored.
Write to hello@towertails.com.
It helps if you include your phone model, the version of the game shown on its store listing, and what you were doing when the problem happened.
Common questions
My progress disappeared
Progress is stored on your device, inside the app. Deleting the app, or moving to a new phone, removes it — there is no cloud save to restore from. If it disappeared without any of that happening, please email the details.
I bought a cushion colour or a character but it did not change
Buying and choosing are separate steps on purpose, so you can own several and switch between them. Open Cushion colors or Characters and tap something you already own to select it. A character you choose appears from your next run.
The game is too fast for me
Open Settings and turn on Timing assist. Hops and incoming cushions slow down, and the Coins a landing pays stay exactly the same. It takes effect from your next run.
Can I turn the sound off?
Yes. Settings has an effects volume you can lower step by step, and a Mute switch that remembers your chosen volume for when you turn it back on.
The text is too small to read comfortably
Open Settings and tap Text size to cycle between 100%, 125% and 150%. The whole interface grows with it and your choice is remembered. The game does not follow your phone’s own text-size setting, so choose it here.
The screen moves more than I would like
Settings has a Reduced motion option that calms the moving parts of the screen.
How do I see the rules again?
Settings has a How to play guide, available at any time.
Reporting a problem
There is no automatic crash reporting in Tower Tails, so a problem is only known about if someone describes it. Email is the only route.
Tower Tails is made by Allkanjari, and support is offered in English, which is the language the game ships in.